Shipping Policy
Shipping Policy
Shipping Costs
- Free shipping on orders over $500 within NSW.
- Orders under $500 within NSW: $11 + GST shipping.
- Orders to other states: $15 shipping.
Delivery Time
- Most orders arrive within 5–7 business days.
- Rural areas may take longer.
- Customised items (embroidery, printing, vinyl transfer, etc.) may take 10–15 business days after approval.
For urgent or express delivery, please contact us. Extra charges may apply.
Returns Policy
- Returns are accepted within 7 days of delivery if items are unused and in original packaging.
- Customised or decorated items cannot be returned unless faulty.
- Please report faulty or incorrect items within 3 days of receiving your order.
- Customers pay return shipping for size, colour changes or wrong items placed.
- A restocking fee applies: $15 or 10% of the order value (whichever is higher).
Important
No returns, refunds, or exchanges after 7 days from delivery.
