Shipping Policy

Shipping Policy

Shipping Costs

  • Free shipping on orders over $500 within NSW.
  • Orders under $500 within NSW: $11 + GST shipping.
  • Orders to other states: $15 shipping.

Delivery Time

  • Most orders arrive within 5–7 business days.
  • Rural areas may take longer.
  • Customised items (embroidery, printing, vinyl transfer, etc.) may take 10–15 business days after approval.

For urgent or express delivery, please contact us. Extra charges may apply.

Returns Policy

  • Returns are accepted within 7 days of delivery if items are unused and in original packaging.
  • Customised or decorated items cannot be returned unless faulty.
  • Please report faulty or incorrect items within 3 days of receiving your order.
  • Customers pay return shipping for size, colour changes or wrong items placed.
  • A restocking fee applies: $15 or 10% of the order value (whichever is higher).

Important

No returns, refunds, or exchanges after 7 days from delivery.