Logo Embroidery

Cancellation Fee

The cost of producing artwork is included in your ‘per item’ charges from CAPSALEONLINE allowing us not to charge a separate fee.However if an order is placed and artwork is completed, and then the order is cancelled, the client is required to pay a $50 to cover artwork and administration costs.

 If production or branding has begun, then the order cannot be cancelled and full payment is required.

CAPSALEONLINE Refund and Return Policy:

All items sold by CAPSALEONLINE remain the property of CAPSALEONLINE until complete payment is made. CAPSALEONLINE will not be responsible for any return if the goods are decorated as per approved design or artwork by the customer. Any return has to be shipped to capsaleonline, we are not responsible for any freight charges and restocking fee will be applied which is $ 15 for less than $150.00 purchase, any return goods value more than $150 will be charges 10% of the purchased price. Any return goods has to be in orignal condition, once goods arrived to capsaleonline, we will inspect the goods if the goods are in original condition then only refund will be processed. All item will be required to be returned to CAPSALEONLINE at customer's cost.

CAPSALEONLINE have an acceptable tolerance of  -2cm/+2cm on all clothing item.  Sizes & colours may vary between production batches.Due to the nature of custom made products and custom branding quantities plus or minus 3% from quantity ordered are deemed to be acceptable and will be invoiced accordingly. CAPSALEONLINE must be notified of goods delivered with fault within 7 days of delivery.  Complaints of goods or branding becoming faulty after delivery will be considered up to 10 days after delivery.